Shipping Policy
**Return Policy for Essito**
We aim to satisfy our customers with their purchases. If, for any reason, you are not completely satisfied with your order, we offer a straightforward and transparent return policy. Below, you’ll find all the details on how to return a product, the applicable conditions, and what to expect during the return process.
**Return Period**
At Essito, we offer you the opportunity to return your order within 30 days of receiving it. This period starts on the day you receive the order. If the return period has expired, we unfortunately cannot accept the return.
**Return Conditions**
To be eligible for a valid return, the product must meet the following conditions:
- The product must be unused and in the same condition as when you received it.
- The product must be returned in its original packaging.
- Any accessories, manuals, and other included items must be sent along.
- Products sealed for hygiene reasons, such as plush toys, can only be returned if the seal is intact.
**Products That Cannot Be Returned**
Please note that the following products are non-returnable:
- Items that are custom-made or personalized.
- Sealed products that cannot be returned due to health or hygiene reasons if the seal has been broken after delivery.
- Digital products that have been downloaded or opened after delivery.
**Return Process – Step-by-Step**
**Step 1: Request a Return**
Send an email to our customer service at info@essito.com to request a return. Please include the order number and the reason for the return. We will then send you a return form and further instructions.
**Step 2: Pack Your Return**
Carefully package the product, preferably in its original packaging. Ensure that all accompanying items (accessories, manuals, etc.) are included. Fill out the return form and add it to the package.
**Step 3: Ship the Package**
Send the package to the return address listed on the return form. We strongly recommend shipping the package with tracking, so you can monitor the return shipment. Note that you, as the sender, are responsible for the package until it is received by us.
**Return Shipping Costs**
- **Within Norway**: Return shipping within Norway is covered by Essito. Contact our customer service to receive a free return label.
- **International Returns**: For returns outside of Norway, return shipping costs are the customer’s responsibility unless the product is defective or incorrectly delivered.
- Any customs or import duties incurred for international returns are also the customer’s responsibility.
**Refund**
Once we have received and inspected your return, you will receive a confirmation via email. The refund of the purchase amount will be processed within 5 business days after receiving the return. We will refund the amount via the same payment method used for the order, unless otherwise agreed.
- **Full Refund**: You will receive a full refund of the purchase amount, including any standard shipping costs paid at the time of the order.
- **Partial Refund**: If the returned product is used, damaged, or incomplete, we reserve the right to withhold an amount to cover the depreciation.
**Defective or Incorrectly Delivered Products**
If you received a defective or incorrect product, please contact us as soon as possible at info@essito.com. We ask that you send photos of the defective or incorrect product. Once we have verified the claim, we will send you a replacement product or issue a full refund, including shipping costs. In such cases, we also cover the return shipping costs.
**Exchanges**
Would you like to exchange your product? This is possible, provided the product meets the return conditions. Send us an email at info@essito.com with the reason for the exchange and the product you would like to receive instead. We will inform you of the availability of the replacement product and the next steps.
**Unreceived Returns**
If your return is not received within 15 business days and you do not have a tracking code, we are not responsible for lost packages. Therefore, always ensure you have a shipping receipt and tracking number to monitor the return.
**Return Address**
The return address is listed on the return form you receive via email. Returns sent to an incorrect address cannot be processed.
**Contact Information**
If you have questions about our return policy or need assistance with a return, please contact our customer service at:
Email: info@essito.com
We strive to answer all inquiries as quickly as possible.
We aim to satisfy our customers with their purchases. If, for any reason, you are not completely satisfied with your order, we offer a straightforward and transparent return policy. Below, you’ll find all the details on how to return a product, the applicable conditions, and what to expect during the return process.
**Return Period**
At Essito, we offer you the opportunity to return your order within 30 days of receiving it. This period starts on the day you receive the order. If the return period has expired, we unfortunately cannot accept the return.
**Return Conditions**
To be eligible for a valid return, the product must meet the following conditions:
- The product must be unused and in the same condition as when you received it.
- The product must be returned in its original packaging.
- Any accessories, manuals, and other included items must be sent along.
- Products sealed for hygiene reasons, such as plush toys, can only be returned if the seal is intact.
**Products That Cannot Be Returned**
Please note that the following products are non-returnable:
- Items that are custom-made or personalized.
- Sealed products that cannot be returned due to health or hygiene reasons if the seal has been broken after delivery.
- Digital products that have been downloaded or opened after delivery.
**Return Process – Step-by-Step**
**Step 1: Request a Return**
Send an email to our customer service at info@essito.com to request a return. Please include the order number and the reason for the return. We will then send you a return form and further instructions.
**Step 2: Pack Your Return**
Carefully package the product, preferably in its original packaging. Ensure that all accompanying items (accessories, manuals, etc.) are included. Fill out the return form and add it to the package.
**Step 3: Ship the Package**
Send the package to the return address listed on the return form. We strongly recommend shipping the package with tracking, so you can monitor the return shipment. Note that you, as the sender, are responsible for the package until it is received by us.
**Return Shipping Costs**
- **Within Norway**: Return shipping within Norway is covered by Essito. Contact our customer service to receive a free return label.
- **International Returns**: For returns outside of Norway, return shipping costs are the customer’s responsibility unless the product is defective or incorrectly delivered.
- Any customs or import duties incurred for international returns are also the customer’s responsibility.
**Refund**
Once we have received and inspected your return, you will receive a confirmation via email. The refund of the purchase amount will be processed within 5 business days after receiving the return. We will refund the amount via the same payment method used for the order, unless otherwise agreed.
- **Full Refund**: You will receive a full refund of the purchase amount, including any standard shipping costs paid at the time of the order.
- **Partial Refund**: If the returned product is used, damaged, or incomplete, we reserve the right to withhold an amount to cover the depreciation.
**Defective or Incorrectly Delivered Products**
If you received a defective or incorrect product, please contact us as soon as possible at info@essito.com. We ask that you send photos of the defective or incorrect product. Once we have verified the claim, we will send you a replacement product or issue a full refund, including shipping costs. In such cases, we also cover the return shipping costs.
**Exchanges**
Would you like to exchange your product? This is possible, provided the product meets the return conditions. Send us an email at info@essito.com with the reason for the exchange and the product you would like to receive instead. We will inform you of the availability of the replacement product and the next steps.
**Unreceived Returns**
If your return is not received within 15 business days and you do not have a tracking code, we are not responsible for lost packages. Therefore, always ensure you have a shipping receipt and tracking number to monitor the return.
**Return Address**
The return address is listed on the return form you receive via email. Returns sent to an incorrect address cannot be processed.
**Contact Information**
If you have questions about our return policy or need assistance with a return, please contact our customer service at:
Email: info@essito.com
We strive to answer all inquiries as quickly as possible.